[MichaelEstes]

I ran into this situation earlier this year, minus the horrific personal tragedy, I hope he's in a better condition now, I'm deeply sorry about having to go through that.

I called AWS To deactivate my account in May of 2020 because I was going through some medical hardships and wouldn't be able to maintain anything on there for awhile and I wanted to double check that I wasn't going to keep getting charged if I forgot to manually turn something off. I thought all went well and it would be turned off, until I checked my bank around a few months ago and noticed I was still getting charged for AWS.

I spent 3 weeks trying to get support to why I was still getting charged and for much more than I had ever set uo, but they wouldn't tell me anything because none of my emails matched any accounts they had on record. I finally got a support person to slip when I told her the name of my company and she said it was similar to the email on file, but that it was a Gmail account. I've never made a Gmail account for my business and I was the only one that ever had access to the AWS account. I don't know how someone could have gotten into the account and changed the email, but I couldn't log in and the only thing I could do was have my credit card company cancel the charges (which could only go back 3 months) and prevent new charges. I'm still baffled about how this happened, but I've moved to GCP and will never go back, those 3 weeks were insanely frustrating.

I wanted to fight tooth and nail, just because I'm sick of ultra-large corps' ability to get away with stuff like this, but my wife was worried about Amazon's retaliation and not being able to use Amazon to buy things which is half the problem. I don't really have any advice, but maybe if enough people share their stories something will make it to a headline.