[ineedasername]

If they have another outage now, that may mean they haven't fully fixed the problem & may still be trying to figure out the full picture.

There have been major problems with systems I work on where the overriding priority is "get it running now however you can. Find and fix the problem after a little uptime givens you breathing room, and that cycle may repeat a few times before we can identify the root cause and find a solution.