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by ptcrash 1649 days ago
Let's try to remember the guidelines, be kind, and have curious conversation. Hacker News isn't the place for baseless speculation and generalization.

AWS publishes postmortems for major outages here: [1]

This outage was significant enough to expect a public PES but it's typical for it to take at least a few weeks for that page to get updated. At least, that's been the trend for all previous publications. If the PES is anything like previous PESes, it will have a detailed explanation of the root-cause and an explanation of what will change to prevent the issue from happening again but it will still be technologically abstract because cloud providers are very secretive of how they orchestrate resources behind the scenes. Enterprise-tier support customers can ask for RCA's but as I understand it, the account managers don't have any official wording internally yet either. But, it's only been 48 hours, so something of this significance will likely have a large chain of sign-offs it has to go through before official wording is announced.

This type of quietness from AWS before their official wording gets published is standard practice for them. They have a large legal team, PR team, and executive team that will all be interested in controlling the narrative but that's not uncommon for other large companies either.

If I were to take a stab in the dark, I'd say we'll see a PES in ~2 weeks. Maybe sooner, maybe later. If they don't announce a PES, I'll be really shocked because last year's Kinesis outage had arguably smaller impact but ended up getting a publication. [2]

[1] https://aws.amazon.com/premiumsupport/technology/pes/

[2] https://aws.amazon.com/message/11201/

Edit: Typos

1 comments

OP here. Just wanted to say thank you for this.