[andruby]

the cost of downtime can be a lot higher than the revenue for the same time in "uptime".

some SLA's include extra compensation. there is reputation damage, ie lost future sales. perhaps also extra costs were made to resolve things.

[Hamuko]

I still have my doubts about 24 hours of reduced performance on us-east-1 being so costly that it's equivalent to 1% of yearly Amazon revenue. I know that we run some services on us-east-1 and they never completely stopped working during the downtime, so it wasn't a complete region failure.

[bryanrasmussen]

>there is reputation damage, ie lost future sales.

hard to estimate those though.