[bane]

Out of curiosity, have you received any positive responses to the new pricing structure? When it was first announced, it was couched as something users were asking for (unbelievably) but I can count on one hand since that announcement I've seen comments that ran in favor of this.

For the kinds of multiples in increases being talked about, I'm hoping GAE also brings online some professional support people with a 24-hour turn around time. The only times we've been upset with GAE was the lousy support-via-web-form (a form with instructions that doesn't seem to address how we should communicate with the GAE team at all) when something wasn't going right on your end that directly cost us revenue.

I think the turn around on a response to our support problem took >2 weeks. It was successfully resolved, but it was an issue such that we were looking at having to essentially start our entire enterprise over from scratch if it wasn't taken care of.