[jabiko]

Yeah, but I still have a different understanding what "Increased Error Rates" means.

IMHO it should mean that the rate of errors is increased but the service is still able to serve a substantial amount of traffic. If the rate of errors is bigger than, let's say, 90% that's not an increased error rate, that's an outage.

[thallium205]

They say that to try and avoid SLA commitments.

[jiggawatts]

Some big customers should get together and make an independent org to monitor cloud providers and force them to meet their SLA guarantees without being able to weasel out of the terms like this…