[chrnad]

I get the point they're making but I really like FAQ's. They help with the "know what you don't know" sort of thing at a glance. Perhaps not useful on a gov.uk site, but generally speaking.

[low_tech_love]

I don't understand why people can't simply say "we don't want to do X because of this and that", they have to necessarily say "I don't want to do X, so X is bullshit and nobody else should do it either".

[gouggoug]

This article argues FAQs _don’t_ help you know what you don’t know at a quick glance.

> questions take longer to scan and understand than simple headings and you can’t take any meaning from them in a quick glance.

[walshemj]

The article also getting on for almost 10 years old.

[globular-toast]

The comp.lang.c FAQ is one of my favourites: http://c-faq.com/