[Johnythree]

It depends on the country, but originally our Telephone Companies were motivated by Quality of Service. However all that changed when the companies were privatised and profits became their only concern.

Historically there was a continuous upgrade of equipment as the technology improved. Manual exchanges became automatic, step-by-step gave way to cross-bar which gave way to electronic exchanges. Analog phones were replaced with digital and ADSL. And had that steady improvement continued, ADSL would have routinely been replaced with Optical fiber.

What stopped the perpetual upgrades was the arrival Thatcher/Regan/Howard and the advent of Neoliberalism. Which meant that anything which provided a Public Service (gasp Socialism!) was completely abandoned. We are only now starting to realise the long term cost of their vandalism.