That is quite possibly true. The primary goal of government is not efficiency. We need to quit making that some kind of top priority. The first thing government should be is effective. This is fundamentally why mixing for-profit businesses into government functions always ends up a clusterfck.
> We need to quit making that some kind of top priority.
Then how do we pay for it? You’re either making the customers pay the true cost or you’re just stealing it from the entire tax base.
If you do the latter then it’s unfair to any business competing in the same category and they will all eventually go out of business because they have to be sustainable.
So we end up with less efficiency and absolutely no other options.