[aoporto]

Two great things to note about this video: 1. Jobs puts a good amount of time thinking about what he is going to say. Many presenters would just start speaking, some would ramble, even just a little. Pauses can be a good thing in a presentation for both the speaker and the audience. 2. Start with the customer experience. Absolutely.

[tspiteri]

Yes, he does spend time to think. Even when he's saying that you can please some people some of the time, you can tell that that is not the real answer, he's still thinking. I think that's his method, say some fluff to fill the time while thinking about the real answer. I saw this another time recently, and I quote from the article in http://news.ycombinator.com/item?id=2924987 :

The first part of his answer I've completely forgotten because it seemed to be a canned spiel that he had used before. It had something to do with Apple's products or mission. I started losing interest because it sounded like something I might have even heard Steve say before at a keynote. I felt a bit disappointed that my one chance to learn something new and unique about Steve was probably about to end.

But then, as if to try again at my question, he added a second part to his answer.