[troydavis]

Why couch this as an "Exciting Update,"[1] then? Why do none of the FAQ entries[2] answer the obvious question that everyone asked here (why deprecate existing cards, let alone in 3 weeks)?

When forced to by customers, you sort of answered it here, but without details or transparency. The Web site FAQ doesn't even do that much - the question that every single customer will ask isn't listed. Needing to update dozens of cards and merchants for zero benefit is not an "Exciting Update" and Privacy ends up sounding dishonest and, well, stupid for claiming that.

If you were forced to do this by a processing partner, then that's what the FAQ and customer-facing popup should say (and explain why and why your partner agreements allow that with only a few weeks of notice).

I went from being a customer and fan to believing that I can't trust Privacy's decisions nor that those decisions will be described transparently.

[1]: https://support.privacy.com/hc/en-us/categories/441448782555... [2]: https://support.privacy.com/hc/en-us/sections/4414521336855-...