[jsemrau]

That is correct. Yet it doesn't make it good. Customer focused communication even though some indicator tell you to terminate the account should avoid a "The process" situation. This is 2021, we have many amazing communication tools available.

[YawningAngel]

At least in the UK, there are "tipping off" offences that make it very legally risky to tell people why they're suspended. Banks just tell their employees not to do it to avoid risk