| Hi Jason, I posted this here originally, and wow this blew up, I think we've actually spoken over email as I was one of the earliest users of privacy. I've been using it for many years and abjectly love the service. I don't object to you reissuing cards. Like I mentioned in my other comment, I actually see a lot of positives (no more prepaid issues!), however, only giving people 30 days to update their cards in dozens (I literally have 81 open privacy cards) is "not fun" and up until now, using your service has been smooth, painless and something which this change (mostly the timing of it) just completely deflated. I updated like 4 or 5 cards so far, each one took me 5-10 minutes, on the outside I'm looking at (worst case) 13 hours of work I have to fit into the month of December (which with the holidays and year end biz items, is already the busiest). Yesterday, your service was just a dream to use, today it is a burden I have to find hours of time to fix. Sorry, I do truly love privacy and didn't post this to hurt you or privacy, but I hope you can extend the deadline. Best of luck to you and all of the privacy team. |