[regulatorynerd]

Thanks for using the product -- head of legal and compliance here.

Emails are going out in phases. But if you log into your dashboard, you should be prompted to accept the new terms and re-issue any merchant locked cards.

Some folks will already be on the new product if they signed up during our public beta period, so if you don't hear from us you're likely already on the new card types.

[AdamJacobMuller]

> Emails are going out in phases. But if you log into your dashboard, you should be prompted to accept the new terms and re-issue any merchant locked cards.

I love your service, but, sorry, this was just a huge miss. You guys completely goofed on the messaging of this.

[mvaspat]

Haven’t heard of you in my Inbox, but singing into my account see all cards marked with a clock icon, see also the Get Started button to new Privacy Cards. It’s confusing, at least I should have received a darn email, right?, maybe it’s cause I’m a free tier member? haven’t been in any privacy.com public beta program. Can’t imagine privacy.com actions towards its users when shit hits the fan for real. Better to leave sooner than later.

[kf6nux]

Thanks for engaging here.

Unfortunately, everything is on autopay. I rarely access the app or browser extension, and almost never access the dashboard.

I hope folks over there are thinking about how many people will have fewer than 30 days to update their cards. Emails should have gone out much sooner. I'm guessing this was a rushed job, and I'm sympathetic toward the things vendors force on companies, but communication is 100% in a company's control and should have gone out much sooner (I still haven't received an email).

[garrettjoecox]

Why would emails warning of basic service cutoff be going out in phases if every customer has the same deadline?

I’m finding out about this today from word of mouth, have 50+ cards and less than a month to react, still not a single email or notification from the mobile app to warn me.

[1shooner]

This is a serious failure of communication.