[rachel_lithic]

We rolled this product out to new users in early October, so it's possible you signed up after that change and have been issuing the new card type.

Reach out to our team at [e-mail] and we'll be happy to take a look at your account and confirm.

[Kye]

They confirmed I signed up with the new thing. Thanks. You might want to add an FAQ entry to cover the situation where someone finds out about the change but doesn't know if it applies to them.