[mrkstu]

Business model changed, but travel agents are still active and in demand. (Source, spouse is a travel agent)

[throwaway894345]

My understanding is that the travel agency business has shifted more towards business and luxury customers rather than middle class people?

[mrkstu]

Sure, but plenty of those jobs still around. In fact they've been struggling with the rest of the market in filling positions. AmEx travel is constantly recruiting.