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by artificialLimbs
1661 days ago
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When I first bought ubnt (a sec gateway), I could chat with support agents FROM THE GATEWAY'S WEB UI! The service was shockingly good at the time, and I was committed to using UBNT from then on. Agents would be on the chat usually within a minute, maybe a few. Now... submit a ticket. Frustrating/pointless UI changes. Breaking system upgrades. Backed up your configuration? Doesn't matter, you're going to need to reset this update... disappointing. I still have hope they'll turn it around because they have the best UI of any network gear I've used for getting small/mid size networks up and done. |
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