It sounds like he got caught because his VPN dropped during some sort of outage. It's funny because I feel like "don't do crime from your home network" should be an incredibly obvious concept.
Surfshark VPN advertises "strict no-logs policy", "independently audited" and "obfuscated, RAM-only servers". Of course, advertising is just advertising, reality may be different.
Yeah, so many say that, but I do find it very hard to believe.
If nothing else, wouldn't they want to keep some information about customers that in the past have abused the service? You need some way to ban assholes, right? How would you do that if you have no idea who anyone is?