[N19PEDL2]

As an Italian who has been living in Germany for two years, I can confirm what you wrote about the good quality level of e-government our public services have achieved in the last few years.

I report two examples here. When I moved to Germany two years ago, I was able to register in the official list of Italians living abroad ("AIRE") and to cancel my previous residence in Italy just by using "SPID" SSO on the Italian Ministry of Foreign Affairs website. Moreover, last week I was able to pay my parents' Italian car tax through an app on my smartphone.

On the contrary, last month I had to extend my driving license and I decided to get a German one. I've been told at the Driving Licence Department that I need to provide a document to show what country I come from ("Initial entry registration in the Federal Republic of Germany"). There was no way to provide such document other than going to the town hall of the first place where I lived after arriving in Germany two years ago, asking for such document, getting the paper copy after paying, and bringing it to the town hall of the city where I currently live. The trip only took about an hour, but I wonder how I could have done if I lived on the other side of Germany.

The funny thing is that my friends in Italy think that I moved to a super efficient country where everything is the top of innovation and digital technology (classic German stereotype among Italians) while none of this is possible in Italy and queuing at some public office is the only way to get these services done.