[dataflow]

But in that case he could just deny them and then mention that if it came across differently, he'd love for them to reach out. Not just skip to the second part!

Say if someone claims you stole their car (and the alternative could be that you borrowed it with someone else's permission, and they had no idea, so they felt it was stolen), would you reply with "I’d appreciate hearing from anyone who feels I stole their car", or would you first say "I never stole any car, please reach out to me if you know of any such incidents"? Wouldn't it be incredibly bizarre to ask them for a discussion session without first rejecting the premise?!

[jimkleiber]

I think in the example of stealing a car is more binary: stole it or did not steal it. Maybe it could have been borrowed the car or something, but there would probably still be a more objective person in car event.

Whereas with ghosting, it could be not replying an email, could be not replying a text, could be some other thing the person missed and doesn't even know they missed. So it's hard to deny if the person isn't even aware they did it.

With mining, it could have been asking questions either live or in an email and not knowing the other person felt tricked into sharing more than they had wanted to.

I've taught a class called Emotional Self-Defense and one of the things I see the most is that the "attacker" often doesn't know they're attacking and the "victim" assumes it should be obvious the person is attacking.

What I'm saying is that he may not have any idea that his actions caused that much pain to the person. I had an ex girlfriend who said to me once, "and you don't respect my boundaries!" And I said what? And she said "yeah, 3 weeks ago when you were juggling the soccer ball and you kicked it to me, I said I didn't wanna play, and then a few minutes later you kicked it to me anyway." I was dumbstruck. I had no idea that she felt so angry/violated by me kicking the soccer ball with her the second time. If I had known, I almost certainly would have stopped. I just didn't receive the signal that strongly.

So I'm saying that may be the case here, too. It's also hard sometimes to tell someone in power that what they're doing is hurting or angering oneself.

[cycomanic]

I don't think ghosting and mining is so vage in this contex. It means engage in acquisition talks without actual intent to acquire, but instead to gain information. If you are the person doing this you will very clearly know what you are doing. Viewing in this context the comment is quite correct it is an odd denial, it sounds a bit like PR speak to me.

[jimkleiber]

I'm imagining if this had been a comment from a spurned romantic partner. "He cheated on me and took advantage of me," posted anonymously to a web forum. If I were the person being accused, and assuming I had been romantically involved with many people, I may have no idea who is accusing me or which specific instance they meant. Maybe I'm aware that I cheated on one person, but I may not even know if that is the person making the accusation? If I've only been romantically involved with one, then it may be quite obvious to me who it is and maybe even the specific incident to which they are referring.

However, I imagine Stripe has interacted with many many companies regarding these things, but maybe not.

I think I've just been in too many conflicts where the other person thinks I intentionally hurt them and I didn't see it that way, or conversely, I think I did something to hurt someone, apologize, and they are confused because they didn't feel hurt at all.

[cycomanic]

But in your example if you never cheated on a partner you could easily sy "I've never cheated on someone". So if you're saying stripe has had so many interactions with companies they don't know if they "cheated" in this specific case, that implies they had least cheated in some cases, because otherwise they could simply deny that they ever cheated.

Because the accusation was more specific than "I felt taken advantage of" it was they engage engage in acquisition talks with the intent to gather confidential information, not the intent to acquire.

[jimkleiber]

I think most accusations of intent are extrapolations of actions, which one side makes and the other side may not see the same way.

> engage in acquisition talks with the intent to gather confidential information, not the intent to acquire.

Going back to the dating analogy, if I go on 5 dates with someone and then we don't go on any more dates, that person may assume I had no intention to pursue a long-term relationship with them and was just using them, maybe for sex or company or whatever. However, perhaps I was trying to determine whether I could make a long-term relationship work—maybe I initially didn't think it would work but only went on the next 4 dates because I really really wanted it to work.

All I'm saying is that people can glean different intentions from the same action and it can be really hard to know whether our actions have caused pain to people.

> that implies they had least cheated in some cases, because otherwise they could simply deny that they ever cheated.

Again, the tricky part is Stripe may _think_ they have cheated in one case but in that case, the other person may not have even seen it as cheating. Eg, maybe I'm in an exclusive relationship with someone and my ex comes into town and we get lunch. I feel tremendously guilty for doing it and confess and apologize to my current partner. And the my current partner looks confused and laughs saying they're grateful I went to hang out with my ex. A different partner could split the relationship with me immediately and say I'm evil for having that lunch.

To one side it may seem _obvious_ that a transgression was committed and to the other side, it may be _oblivious_.

[dataflow]

I get what you're saying about it being blurry but I don't buy that it affects the ability to reject it. He can quire simply reject it and then explain it might be a misunderstanding or something. Or say it might have happened unintentionally. Or whatever. There are several options here, and refusing to deny the claims doesn't bolster his case.

And that's all kinda beside the point - note that the bad part isn't even the ghosting itself for us to quibble over, it's fishing for information under the guise of an acquisition, with or without ghosting. That should be far less blurry and easy to deny head-on, whatever you think of the ghosting.

[jimkleiber]

One other story (I feel bad for blitzing with replies and in a weird order, I hope that's ok)...

I ran a workshop with abut 35 people in the audience. For about 15 mins, I had them sit quietly as I asked them "how do you feel when you think about this? How do you feel when you think about that?" And so on, and had them reply in their heads.

At the end of the session, I opened up group reflection. One woman shot her hand up and said "I feel like you manipulated us." And i asked if others felt this way, and maybe 5 others raised their hands and started talking about how my questions manipulated them. And then this other guy raised his hand and said how for the first time in months, these questions helped him stop thinking about politics and the chaos in the world and quieted his mind and thanked me. A few others agreed with a similar feeling.

So my one action caused (at least) two very different responses in the same group and I would likely have had no idea if they didn't tell me how they had received it.

[jimkleiber]

I wouldn't say "I never ghosted you" if I don't remember the interaction, because perhaps I did? Why would I make that bold claim without having more info about which situation it is?

> And note that the bad part isn't even the ghosting to quibble over, it's fishing for information under the guise of an acquisition.

Even "fishing for information under the guise of an acquisition" could be anything from sending one email with 3 questions to five intense 2-hr interviews over 3 months. One person who feels very secretive and protective of their business knowledge (even some people in startups who don't even have companies yet but just ideas) can feel very violated by one email with one question, whereas other people may not believe they were being fished for info after 3 months of interviews.

[dataflow]

> I wouldn't say "I never ghosted you" if I don't remember the interaction, because perhaps I did? Why would I make that bold claim without having more info about which situation it is?

This whole discussion is about intent, which you can (and honestly, must) address separately from how you imagine your actions might have been perceived. See below.

> Even "fishing for information under the guise of an acquisition" could be anything from sending one email with 3 questions to five intense 2-hr interviews over 3 months.

This is irrelevant, the question is about intent. You should not have a hard time making it crystal clear whether that was your intent or not, regardless of whether you spent 10 minutes on it or 10 days. The only reason you wouldn't be able to make your intents clear is if you're doing things so borderline deceptively that you honestly cannot tell if they're clearly ethical or not, in which case that fact would sufficiently speak for itself.

P.S. I see you're repeatedly leaving parallel replies, I don't know why you do that (can't you just edit your comment?) but they drown out mine and divert the conversation, so I'm not going to reply to them and have 3 parallel conversation tracks, sorry about that.

[jimkleiber]

Ah, I think I had misunderstood what you were saying. I thought you were saying to deny the action: "I never ghosted you." But now I think what you actually meant was to deny the intention of the action: "I never intended to ghost you."

I would agree one could deny the intention first, yeah, I might actually do that. "I didn't meant to ghost you but perhaps that's what happened or how it landed for you. Maybe you think it should be obvious to me but I feel unclear, will you share more with me about it?"

*edit: I'm not trying to leave the parallel replies, I guess I'm more used to replying on Twitter where I just add another reply to my reply if I forgot something, instead of editing the previous reply, and HN was stopping me from replying to my own reply. So I'll try to edit here, I wasn't sure what the HN preferred way was to do this, so thank you for helping me adapt better.

[dataflow]

You can certainly make "intended to" explicit, and it's obviously better to be clear, but it's unnecessary. Keep in mind the entire point and heart of the accusation is the malicious intent. The accusation is clearly not "you're a horrible person because my email fell off your inbox!!", but rather "you saw and yet deliberately ignored my emails because you were actually trying to gain information while pretending to want to acquire us".

As such, you rebutting with "I never ghosted you" would not be equivalent in any shape or form to "I reply to every single email in your inbox" (or whatever) for you to feel you might somehow be accidentally telling a falsehood if you happened to miss some email in your inbox. "I never ghosted you" in this context would be a direct rejection of the purported intent—i.e. the accusation you were purposefully ignoring someone's emails because you were actually trying to fish information out of them—because, absent the intent, that accusation wouldn't have been made to begin with. You can make the lack of intent explicit if you want, definitely, but it's already implicit in the accusation, and so would be in implied in the rejection of that accusation.

[jimkleiber]

Actually, if it were me, I wouldn't deny it first if I truly didn't know what I did. Perhaps I did do something that I feel guilty about doing but just am not currently aware of. I'd probably ask as he did to figure out how the person is feeling and what they think I did to contribute to that and then see whether I feel guilty about that or not. I may actually feel really bad, hard to know without knowing more specifics.