[syshum]

>>On call typically means you gotta be online and respond within 15 minutes if paged.

No place I have ever worked has this kind of oncall policy.

Most I have seen have a response time of 1hr, note resolution, but response.

Amazon is large enough they should have people staffed 24/7 just by staggering the timezone codes at the different offices. This is how Cisco TAC works, you call them you get what ever timezone code is "day time" at that time.

So I would agree that 15min on call is abusive, luckily this is not my experience as "typical" in the industry, hell even fully staffed 24/7 call centers typically do not have a 15min response time

[joshuamorton]

Call centers and oncall are different. Oncall is "when Facebook suddenly stops working, who is responsible for figuring out why and fixing it". These systems often have SLAs (either internal or public) in minutes. Response (ack and log on) times for these can be 30 minutes for less relevant services, but some have 15, or even 1-5 minute response times for highly critical stuff.

[msh]

1-5 minutes response time is not "Oncall". It's being at work.