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by jschwartzi 1671 days ago
I want legislation that the manufacturer has to publish, online and in a conspicuous place, full board-level schematics, parts lists, and service notes for household appliances no later than the day after the first unit of a model goes out of warranty. Or that such documents are placed prominently in the packaging the product arrives in and that installers are required by law to provide it to the customer. You can sell something that breaks in 3 years but you have to give me the documents I need to repair it including the logic board. My biggest fear in getting a new washer/dryer is that it starts my wife and I on the same junk treadmill everyone else is on.
2 comments

how do you imagine this working for the manufacturers of, e.g. hardware security modules? in fact, for any product, the manufacter can just claim the product consists of one 'part' and the service notes state 'obtain new part', adjusting for whatever level of granularity/number of parts they feel is optimal, unless you want to get into a game of definitions and semantics that will always be incomplete and incorrect and unenforceable...
> My biggest fear in getting a new washer/dryer is that it starts my wife and I on the same junk treadmill everyone else is on.

In my experience, the more expensive washers/driers (e.g. >$1000) are actually higher quality and last 5 times longer than the cheap, or even mid range ones.

I have had the exact opposite experience. The cheap ones with physical buttons and timers last longer and are way cheaper to fix if it does break.
The issue with those products today is that some are more expensive because they include new tech like AI, wifi and crap like that. The core or the product is low to mid range but the adding (useless) tech means that it will be high priced. If you buy a low tech/high range product, you'll be able to serve it easily and it will outlast you.
My Washer/dryer is going on strong.... 17 years later