[astraelraen]

The Founder and the Force Multiplier is a good read (and quick too) - it's real estate related but has a lot of good tips/guidance on the questions you are asking.

Be very explicit with expectations and be willing to follow through with firm guidance on missed goals. You can get lost in being nice or forgiving missed goals because reason X. Reason X can become a crutch and an outlier becomes the normal.

Trust is a key measure. It sound simple... it's not. Trust is hard. Especially at the CEO level.