[dv_dt]

A citibank security call I received impressed me, they seemed to completely understand me wanting to call back and gave me instructions to get back to them through the phone menu of the corporate line (that I looked up). Iirc it included a case id that got you right back to the same security team.

[notyourwork]

As it should. The engineering (or lack there of) that goes into current processes is embarrassing.

[mcny]

On that note, I should name and shame T-Mobile USA. They called me back after my line got disconnected and proceeded to ask security questions to verify me and pretended to not understand my concern when I said how do I know you are who you say you are. They were calling me on my T-Mobile line.

[cyberlurker]

They are terrible with security all around.