[Cederfjard]

OK, fair enough. I still read it in the context of the thread's original thesis, that frictionless cancellations increase customer satisfaction, and thus retention and profit in the long run. And I still don't see the comment they directly responded to saying that the policies aren't deliberate, only that they "exist for dumb reasons" and "benefit no one", which could still arguably be true if the alternative is both more profitable and serves people better.

But I hear you - taken more in isolation, and with better faith on my part, the comment makes sense. I'm still curious about actual data though.