[Natsu]

I know what you mean. Long ago, I got Speakeasy when they had a great reputation. At some point, they turned into Megapath, but service seemed okay... at least until I tried to cancel.

I filled out their form online and went through the dance to cancel, but never got any confirmation. Only a couple months later did I hear from them, because my credit card had expired.

I had to make a deal with them to process my cancellation before paying the remainder of the bill. Strangely, it worked instantly when I was on the phone with the rep. Go figure?