[abheek_vimal]

I don't mind chatbots, provided I have the option to escalate the issue to a person without much hassle, and it isn't one of those pop-up windows that opens up EVERYTIME you open/refresh a page.

Usually, I use chatbots for basic queries such as scheduling appointments, flagging a fraudulent transaction, returning/replacing an online order, etc. All of the above are fairly straightforward and don't really need the attention of a person. For more complex issues, I don't expect the chatbot to answer the question in the first place, so there isn't much room for disappointment.

Sidenote - One thing I dislike is when the chatbots claim "Hey this is Cindy, an actual person ..." when it is clearly a bot.

[Anunayj]

Reminds me of my experience with Lenovo, They have this chatbot in some cases as their only of contacting their customer care. (Unless you wanna visit offline ig or email, which doesn't have the same urgency) Which makes it awfully annoying to escalate the issue. I had to go through the same prompt every time to get to customer care.

[abheek_vimal]

I agree that can be pretty annoying, whenever that happens, it is an instant red flag.

Another one of my pet peeves is when companies make it exceedingly difficult to end the subscription or delete one's account. Like you have to get in touch with them in order to do so. They can take days to respond or just inundate you with half pleas to get you to stay with them.