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by andreineculau
1683 days ago
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A chatbot as an interface to NLP + searching a comprehensive FAQ ==> yes please! So basically improve on Google search by adding your own ontology. But otherwise, please no. Who ever liked calling a service and click 1, 1, 9, ... ? Then why apply it to the web? Unfortunately most pay big money to chatbots but they don't want to invest anything into building an FAQ. Mind-blowing. In 9/10 cases, I game the bot to take me to "special case, need to contact human support" as soon as possible. Because that's what many do - hide support behind the chatbot, no phone, no email, no contact form being made public... |
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