[mracette]

Baird Hall from Wavve made an interesting point that chatbots are a blessing for founders because every question/conversation is an insight into what users are thinking and how they view the product.

As a consumer, I hate them. There is something very off putting about seeing a notification when you visit a landing page.

[stonecharioteer]

Oso[1] does a brilliant thing. They wire up their chat system to slack and that's how I got in contact with them for understanding something and providing feedback. That's the right way to do it.

1. https://ososhq.com

[taaron]

Interesting way to put it. I guess the funny thing is as a consumer, I do personally dislike chatbots beyond direct support (simply because it beats long-chain emails back and forth).