[xet7]

All kinds of ratings systems should just be removed.

I have had app at Play Store for a long time. It receives only low ratings, because there is one feature missing. App itself if free and has a lot of features. How does this encourage having app at Play Store at all?

It is similar at all other platforms. We need encouragement for all developers. Not dislikes.

[LegitShady]

Why don't you make that feature? Is the feature integral to the purpose? Would a normal person assume an app that supposedly solved your problem has that feature?

Its not straightforward if your app doesn't deserve low reviews or not.

[xet7]

I'm not yet sure adding that feature be possible, how complex it would be to add it, or would it cause security issues or other problems.

There is already easy workaround to have that kind of feature already.

[LegitShady]

and is that communicated in the description of the app?

[xet7]

Yes, it's in description of app.

[LegitShady]

it sounds like a major communication issue, where users are expecting something you don't offer, or that the competition does and thus they expect you to offer it too.