[rsoto]

Same story here, but being a Sendgrid customer for 6+ years, suddenly the shared IP is blocked as well. After opening a lot of support tickets and getting no response, I had to nag someone here in HN who mentioned working for Sendgrid, he escalated but the response was the same: pay a lot more to get what you used to have.

Migrated to Postmark right away and we've been a happy customer for 2+ years now.

[unclebucknasty]

Yeah, I'd used SendGrid's higher tier on other projects for years, as the send volume justified it. So, generally had the dedicated IP address.

They need to do a better job of managing their shared IP pool. As it is, they are offering paid plans that are unsuitable for many common use cases. Really, unless you have control of all possible receiving domains (e.g you're using it for an internal app), you're rolling the dice.

Else, at a minimum, they should disclose deliverability metrics on their various plans so customers can make informed choices. As it is, their marketing is deliberately misleading.

Thanks for the feedback on Postmark. I'll have another look at them.

EDIT: Just glanced at Postmark and they're already looking much stronger than SendGrid, and with much better pricing. The "deliverability without a dedicated IP" language seems to be directly aimed at providers like SendGrid. Are they able to live up to that promise?

Also like their policy around content retention.

Will be exploring switching costs.

[pascal07]

> Are they able to live up to that promise?

Postmark product manager here, so I'm a little biased but... yes we are! You can see our Time To Inbox stats on our status page: https://status.postmarkapp.com/

We also have a handy migration guide here: https://postmarkapp.com/migration-guides/sendgrid

[unclebucknasty]

Thanks for the heads up. You guys do a good job on documentation. A little redundant on the marketing side, but overall very clear. That migration guide is very well-done/thorough.

[muppetman]

Off topic: What does "he scaled" mean in this context?

[unclebucknasty]

I'd guess "escalated", meaning engaged someone higher up in the company with more authority.