[gnicholas]

I have a Chrome extension, and last year we added an uninstall survey, which opens in a new tab after the user uninstalls the extension.

The completion rate is an insanely high 20%. It took me a while to figure out why we were getting such a high response rate. Eventually I saw that some people were complaining about the survey being mandatory, even though obviously it is not (you can just close the browser tab…).

I think this is because at the top of the Google Form, it says something “ * Required “ in red text at the top. Instead of being interpreted as “an asterisk means that the question is mandatory”, some people were interpreting it as “you are required to fill out this survey”.