[EarlKing]

Given the sheer number of products they ship, yes, they don't and can't reasonably support returns for most things. It's one thing if you're returning a pair of pants that didn't fit. It's quite another if you're returning a laptop. The former you can more or less look over, verify it's still good merchandise, and restock it. The latter... is kinda asking a lot of their warehouse personnel.

Also, it helps to remember that many products are simply 'fulfilled by Amazon', not something Amazon stocks in itself. Thus, returns can incur additional restocking costs from having to reroute that product to the appropriate warehouse.

Thus, it makes sense that for some products that they just cannot reasonably verify the resellability of, or for products that are just plain too low margin to bother with, it makes sense to just tell people to 'keep it'.

That said, there's nothing to stop them from at least having the courtesy to call up the DSP that made the mistake, make them pick it up, and have them dispose of it. Make THEM bear the cost.

Hope that helps.

[tpxl]

> cannot reasonably verify the resellability

The merchant should always be able to verify that, be it for pants or complex electronics. Verifying a laptop hasn't been tampered with and reinstalling the OEM OS is easy.

> products that are just plain too low margin to bother with

The margin is irrelevant, the cost is what matters. Throwing away an item that cost 300k to make costs 300k, no matter if the margin is 10$ or 100k$.