[EarlKing]

> What if abandoning entire cartons of merchandise, and then shipping replacements, just has plain-old higher ROI for Amazon, than does peeling a driver off their route to get those parcels fed back into the system for re-routing?

This is the sort of situation which happens so infrequently that literally the solution is you ask whoever calls about it to "read me off the TBA number off the tracking label", look up which DSP was responsible, and tell them to divert someone to go pick those up. Any DSP worth its salt always has some number of drivers on rescue or, failing that, one of their dispatchers will go pick it up. In short: DSPs are incentivized to maintain personnel to handle problems on route, and this is exactly the sort of thing they can and should handle. Either way those packages are going to be marked missing/undelivered and the DSP will get dinged for that driver's fuckup, so they might as well send someone out to pick them up and get them properly delivered.