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by bleonard 1682 days ago
Congrats on the launch! Hightouch looks great and this need is real. Things seem to be going well, so I don't think I'm taking too much away by mentioning that we have been been working on Grouparoo, an open source alternative that solves similar pain points.

A few differences: git developer workflow focused (branches, CI, PRs, etc), ability to self host, segmentation in destinations (tagging people in mailchimp based on rules, for example)

https://www.grouparoo.com
2 comments
gurubavan 1682 days ago
Hightouch user here. HT actually has a lot of that - git integration [0], visual segmentation [1]. Not sure about self-hosting though. Open-source is cool, will check it out.

[0]: https://hightouch.io/docs/integrations/git-sync/

[1]: https://hightouch.io/docs/hightouch-audiences/overview/

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tejasmanohar 1682 days ago
Haha thanks. Love some friendly competition :). In all seriousness, though we're focusing elsewhere, the OSS angle is cool.

If you're interested in self-hosted though, just reach out at hello@hightouch.io.

That said, IMO one of the coolest parts of our tech is our "hybrid architecture". Out of the box, no data is stored in Hightouch - it's all in your cloud (warehouse, s3 bucket). This is how fintech (Plaid, Blend, Betterment, + some banks now!) and healthcare brands like Headway use us. We've also done a ton of compliance work and have certificates for SOC2 Type II and whanot.

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bleonard 1682 days ago
There are probably some nuances one level down. Things our users have told us they can do in these areas that, to my knowledge, Hightouch doesn't do:

* Combine data from different sources to define a model. We'v seen using Postgres as a source of truth and supplementing with Snowflake data, for example.

* Add tags to contacts in mailchimp, zendesk or make lists of them in customer.io, Pardot, etc based on segmentation. I believe Hightouch Audiences is more like a filter.

* Full workflow with branches, PRs, test suite in a repo. I saw Hightouch added git syncing to a known branch yesterday and it looks cool, but it's not the full workflow yet.

I'm certainly trying to keep it in the friendly-competition area, especially on this thread :-)

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tejasmanohar 1682 days ago
This probably isn't the best place for an extended comparison, but since it's our launch post, I'll try to close the thread with a couple corrections for factuality. If anyone is interested in a deep-dive, email hello@hightouch.io, and I'm happy to set one up personally. And, I'm sure the team at Grouparoo would be willing to do the same ("contact us" at bottom of their website).

    * Add tags to contacts in mailchimp, zendesk or make lists of them in customer.io, Pardot, etc based on segmentation. I believe Hightouch Audiences is more like a filter.
With static mappings, audiences can be synced to destinations as tags :). The magic is in the abstractions, not features!

    * Full workflow with branches, PRs, test suite in a repo. I saw Hightouch added git syncing to a known branch yesterday and it looks cool, but it's not the full workflow yet.
Lots more coming soon here. Our git integration is bidirectional so you can totally do that stuff in git, but UI support is on the way. We've found the UI experience is a lot better of an experience than code for _most_ Reverse ETL workflows... so I see the value in this - I'lll check it out

If I have to be honest, the biggest thing that customers love about our product is that it works and accomplishes their use cases. Platform features are cool, but from time to time, I have to remind myself that Fivetran has proven that integrations and actually working comes first, and it is volume but not _just_ volume... our philosophy (destinations as a product), design, and progress there is quite differentiated from the space. You can read more in our Series A announcement from a few months ago at https://hightouch.io/blog/series-a

PS: I haven't tried Grouparoo in a while. I do love the concepts, will give it a swing!

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bleonard 1682 days ago
It's hard to leave the comparisons dangling, for sure. But I'll defer for now. Congrats on the launch :-)
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soumyadeb 1682 days ago
Congrats Tejas and team on the launch. Great to see your progress and broad innovation in this space (Census/Hightouch/Grouparoo/us@RudderStack).

It's a huge market and we can all help push each other.

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tejasmanohar 1682 days ago
Thanks, Soumya! I agree. Congrats on all your continued success at RudderStack as well.
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