[rednum]

Well, that's sad news. Wolt used to be the only food delivery company that had actually functional customer service. They replied swiftly, sometimes automatically even granted some promo codes when the delivery was really late. I suppose that will be gone soon.

Other companies I used ranged from "Your order never arrived? Ok, we'll refund you after some time if you jump through enough hoops" (Glovo) to non-existent: "Your order never arrived? Not our problem, talk to the restaurant. Restaurant ignores your email and calls? Well, still not our problem." (pyszne.pl, polish-only).

[pzduniak]

Pyszne is Takeaway.com, they just have a different brand name in every country. The rest of the branding is exactly the same.

[outime]

I've never used pyszne but if I ever use such service I'd use my CC to pay and if I never get a refund I'd just file a chargeback. Sure, they may just ban you but you get your money back and you don't have to deal with their bs anymore.

[avree]

Well, DoorDash has always a) instantly replied to me and b) fully refunded me for any order that doesn't arrive. In fact, they have an automatic flow to get refunds that takes a few seconds to complete.

[bkberry352]

Agree, my experience with their customer service has been excellent. Missing side = automatic 50% refund for cost of that dish, don't have to talk to any customer service, you just tap a few buttons in the app.