[Strom]

Wolt is the first food delivery app I used years ago. It has been convenient, but I definitely started taking it for granted.

I was shocked when I traveled to Germany and used their popular app Lieferando. That app didn't even have a dynamic GPS based map, instead it showed a static map with a constant "ETA 30min". They might as well have just sent me a text with "ETA 30min" as there was no functional difference. Best part was that the courrier never arrived and the app kept showing me "ETA 30min" even two days later. Of course there was no in-app support contact. Only way to contact them was via e-mail and it took them multiple days to respond. The response was very hostile and they claimed that because the courrier couldn't find the address (a giant hotel building) they just didn't make the delivery and that's how it is. Ended up having to do a chargeback.

Contrasting this to Wolt, where I've never had any issues with delivery (and there's a real time map of the courrier's location). When I've had wrong items delivered, the in-app customer support chat has been reasonable and they've just given me credit for a new order.

I'm not sure where DoorDash falls on this spectrum. I've certainly read horror stories about DoorDash here on HN, but hopefully they've improved. Would be a real shame to lose Wolt's premium experience.