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by atlasunshrugged 1688 days ago
As someone who has used both Wolt and DoorDash I would say don't hold your breath on decreased fees. Probably it'll just get more opaque and restaurant menu prices will increase 10-20% while the additional fees stay the same so they can book more revenue without you feeling like you're paying more (because who is also googling the restaurant menu at the same time to compare?)
2 comments

This is exactly what I see happening. Restaurants are increasing prices to cover the “Wolt tax”. My local McDonald’s does this.
Can confirm, I work in the POS space and most of the restaurants we work with increase their prices to cover the comission charges from the delivery service. DoorDash has a policy that pickup prices have to match in-store (restaurants are still charged comission though), but delivery can be marked up by whatever you want.

That and the extra service fees they charge to customers (they are a lot more in the US [0]), means you can end up paying double what it would be if you got off your ass and walked down the street to order :-)

[0] https://www.restaurantbusinessonline.com/technology/uber-eat...

Any contract that prohibits price differentiation between sales channels should be flat out illegal. Those kind of contracts are nothing short of evil.
Most pizza-places here attempt to avoid the "(wolt|foodora) tax" price increase for pickups by offering free drinks if you call and order instead of doing it through the app.

Wouldn't be surprised if they start splitting into separate legal entities soon to get out of the pickup price matching restrictions.

And how is this worse? I'd prefer an upfront 20% increase instead of it being added later anyway in fees
It's just less transparent