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by wolverine876
1684 days ago
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That's what Comcast told them to say. Don't abuse them; have some empathy - you have to deal with Comcast for a few minutes; they have to deal with it all day every day, and take the bullets from customers for Comcast's support policies and training. > their CS agent actually suggested that although they are working from home they should go use a public xfinity wifi spot That's a reasonable workaround, given that their home Internet is unavailable. |
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I spent 6 and a half years working for what was once the largest privately owned prime contractor that did work for Comcast.
I'll measure my empathy based on the fact that their continuing to agree to work that job is in fact enabling Comcast's abusive/neglectful behaviors towards customers, contractors, hell even non-customers can get caught in the crossfire.
I mean FFS, I made a point to live in areas so that I don't have to get Comcast and they -still- found a way to make my life a living hell a couple years ago. We're talking kafka-esque levels of "You can't speak to a human that will do anything but tell you to fill out this form with information you legally should not have to give." (Yes, I tried filling out the form omitting the information that was not legally required. They rejected it and then asked for even MORE.)
Sadly, the only thing that -did- work in stopping the harassment was to harass back. I would politely argue, ask them to consider a career that wasn't so soul-sucking, and point out at the start and end of every call how much time I had spent on the phone with Comcast, and the resulting number of dollars it was costing them to not just leave me the F alone.
I probably can never get Comcast service at this point, but at least they stopped violating my FDCPA rights and messing with my credit...