[danielzarick]

That's not a fair characterization of the guide at all. Did you even read it?

There's tons of useful information (fully available on the website, no need to download) for anybody who's building / working with a customer success team for the first time, which is much of the audience on HN.

And yes, our "marketing" is trying to be generous with our knowledge and experience. That doesn't mean it isn't useful.

[clarge1120]

The parent comment wasn't flattering, but it also wasn't unfair.

I did not read the guide, but did read the titles and summary info looking for the section that outlines the solution to the problem that is presented. It was not there. If it was, none of the titles indicated that it was. Given how nicely the guide is presented, I'm confident that the answer is not there. No need to read the guide.

[danielzarick]

Appreciate your feedback, we will look into the titles and summaries to better explain the value inside each chapter.

Sorry you feel nice design devalues information.

[clarge1120]

Nice design indicates high-value information. The high-value information is what I was expecting, given the nice design.

The high-value information is not there.