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by natgordon
1685 days ago
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Over the entire 10 years it's always felt like we have been too slow to hire and needed a person in a role 3-6 months earlier. We were a team of 5 when we hired our first full-time customer service agent. Until that hire, we would each take a day of customer support which eventually meant that our iOS engineer was answering user emails for ~6 hours a week. |
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