[mdasen]

I have a few questions that the Vidyard site doesn't seem to address (that I'd need answers to in order to sell it to my boss).

1) The "Venti" plan says "unlimited videos". Does that mean that there's no storage quota? If there is no storage quota, how would you make money off of a large customer? Like, we have a decently sizable video library (about 250GB and it grows by about 25GB each year) and it isn't that high trafficked, but I can see a video library like our's becoming a burden on your service.

2) Do you support captions for the videos?

3) Is there any way to export our data out of the system?

4) Is there any API in case we want/need some further customization in front of it?

Your service looks excellent, but what makes me so hesitant is that it seems potentially low-to-no-margin and my boss would want to know that we aren't getting into a service that's destined to raise prices or cut us off.

[michaelrlitt]

Great questions re: price and margins. The unlimited videos is achievable both through the scale with the number of videos we host; along with scaling of the file-size post-encoding.

2) Captions are currently not supported - would you be looking for transcriptions on the videos, or time-coded captions based on the point in the video? We're working on some cool features for time-coded commenting that probably covers what you're looking for.

3) Data can definitely be exported - but unfortunately it's not something we've implemented into the tool quite yet. Would be happy to manually support in the meantime.

4) A Player API (for custom controls), Wizard API (for player setup and design), and Content API (for uploading) are in the works. Assuming from the question it's a player controls API you'd need.

[mdasen]

So, we actually have time-coded captions for some of our library. It's more just a place to upload the caption file and have it served by the player. Although, now that you mention it I'm not personally thrilled with the service we use so more power to you! And it's nice to know that 3 and 4 are on your radar for the future. I tend to trust YC backed companies not to do the evil vendor lock-in type things, but it can be a hard sell to my boss who has gotten burned many times by vendors that promise the world, we put our content in, deliver poorly, and then we're stuck.

Good Luck!