I appreciate that info. I tried Hetzner a decade ago from the US just to see what kind of latency I might expect. I've been waiting for them to finally get US located services to give them a serious shot (vs Digital Ocean & Co.).
I was just comparing the pricing to OVH's cloud VPS's (https://us.ovhcloud.com/) and, accounting for the currency conversion and OVH's huge amount of free unmetered bandwidth (vs 20TB for H), it actually looks like OVH is even cheaper.
How can DO and Vultr even compete? Probably on the basis of their nicer dashboards and easier sign-up flow (especially OVH's)
I don't know about Hetzner, but Vultr has had quite nice customer support.
When I wanted to do some non-standard things, I simply talked to Vultr to demonstrate that I had a clue, had a reason for asking that I could articulate, and they approved it right then.
Tried OVH once. Couldn't even finish the account setup. Was rather dissapointed because I wanted not to depend on just one provider. Might give them a chance again.
I rented a VPS from the French website (their native language), and it was confusing. I remember looping through the same 2 pages 10 times before actually finding the instance's access instructions.
Of course, you don't have to care about the console once you have SSH access to the server. It seems to be pretty good service for the money.
I just recently signed up for some stupidly low-priced VPS on OVH and encountered no problems at all with the sign-up. The only issue I had was when I went to increase the RAM - it said the price was $1/month, but when I bought it I was charged $5 and it took support a week to get back to me to tell me I didn't read the small print properly and that it said they would have to upgrade the Windows license which was an extra fee.
tl;dr: watch the small print and their support is slow as fuck. otherwise, incredible value for money.