[Hetzner_OL]

I am sorry that we made such a bad impression on you. Yes, the three different user interfaces (konsoleH, Robot, and Cloud Console), can take some time to get used to, and can be quite unintuitive at first glance. [Robot is for unmanaged dedicated root servers and products related to these servers; konsoleH is for managed products and exotic domains that usually require more support for registrations; and Cloud Console is for our cloud servers and related products.] Our company has been working on trying to slowly integrate these to make it easier for customers to use them. We're making progress step by step. Unfortunately, technicians who are familiar with our systems sometimes forget how confusing they can be for new (and existing) customer. In my English classes to improve customer service, I really emphasize the importance of trying to see things from the customers point of view. And I will continue to push my colleagues to do that. --Katie