[Baeocystin]

To provide a counterexample: I had a still-in-warranty EVGA 1080 that had a fan die. They cross-shipped me 3(!) bad cards in a row that were clearly returns they hadn't tested (two had obvious physical damage upon arrival in pristine boxes), and on the final card that sort-of worked (a 2070 I had to underclock to stop blue-screening), never acknowledged my return of one of the previous bad units, even though I sent them shipping proof from the UPS store.

When I tried to get the 2070 replaced, they refused unless I paid full retail price for a defective card I had proof I'd returned.

I really regretted buying from them at that point, and wished I just had my original card back, which they couldn't provide.

[Drew_]

QA on their refurb units is definitely out of whack.

I bought a B-Stock GTX 580 from them which was rendering artifacts iirc. A replacement 580 also rendered the same issue. The next replacement was a seemingly new GTX 960 which has worked without issue ever since. Having received a $200+ card for $80 + some hassle was a net positive experience in the end for me.

[OneLeggedCat]

Over the years, I've read about some really polar opposite experiences with EVGA's warranties. I wish I could understand what's going on there.

[girvo]

Different locations, I'd assume. It's well known that EVGA outside of the US is... not great, when it comes to customer service anyway. Within the US itself though -- no idea!

[Baeocystin]

Over the two-month period this happened, I don't think I ever spoke to the same rep twice, and several times when I referenced notes that I know for a fact $previous_guy had, $new_guy had nothing. Most (not all, but most) were nice enough on the phone. I have a feeling that turnover is/was a large contributing factor.

edit: This was in the US, FWIW.