[vkat]

We recently went through buying a Zillow owned house in Phoenix AZ and response and attitude from the selling agent and zillow was pathetic. They took 3 full days to send the signed contract after they told us we our offer was accepted.

Couldn't get the inspection done within first 9 days(inspection contingency is 10 days) of signing the contract and only got a response when we said we were going to cancel escrow. Got the inspection complete on the 10th day and there were so many issues with the house and repairs done that we felt it was not worth the negotiation to sort it out with Zillow and decided to back out. Not sure if this is a general trend but my agent was fed up and he said he will never deal with Zillow again. This was 3 weeks ago.

[johnvanommen]

You get what you pay for.

I tried using a discount broker back in the day, my experience was similar to yours.

[vkat]

My agent was traditional and would get a standard 2.5% commission if I went through with the purchase.

[fred_is_fred]

Was the agent a Zillow employee?

[vkat]

The seller agent was a Zillow employee since the home is owned by Zillow. My agent was not a Zillow employee.