[xmprt]

I agree with you but it sometimes seems like Google doesn't care at all about it when they have the kind of customer support processes that they have.

[kevingadd]

Customer support is after the fact, reviews are before the fact. It's very cheap to do these reviews before launch and then you can point at those to say "we're trying!" while not providing any customer support.

[Igelau]

You think? Who is doing do diversity and inclusion reviews? Do you think they're getting paid call center wages?

[ineedasername]

The customer base is larger than the # of projects to review by many orders of magnitude. So yes, I think internal review will cost less when a single reviewed project/product might have millions of users.