[throwaway20371]

My teammates create e-mail filters to send useless daily e-mail reports to the trash. I try to find out who controls the e-mail process, or the e-mail address, or something, so I can fix it... but I spend lots of time and it ends in vain. I couldn't find who "owns" the process, I couldn't find who controls the mailing list, and I couldn't get anyone to give me permission to change it even if I knew how.

Clearly the problem isn't just having the skill or permission to change something, it's also the friction involved in figuring out how the hell to do it. How do you lower friction? Documenting things, making it easy to find things, making it easy to get access to things. If you can come up with an internal system that combines all of that, you have a one-stop shop for fixing high-friction problems.

I think Wikis are highly underrated. They seem to encapsulate all those things. Anyone can edit (or revert edits), anyone can access it, anyone can find it (eventually). Somehow we need to tie all the rest of an organization into a Wiki.