It probably depends upon the company. As much as I dislike Amazon, their customer service is outstanding. An anker headphone I bought also had excellent customer service.
I am surprised when people say Amazon has a good customer support. Either I had bad luck at least 10 times or everything else must be even worse.
Like a 2$ refund I never got because they sided with the seller even thought they did not even have postal tracking as promised.
Or the bill for Amazon warehousing I get yearly because I am stuck in their registration loop as they don't like my CC. If I asked them to stop billing a unfinished account they just answer with canned responses. Going on for several years now.
Or the time they suddenly merged my accounts and erased my ~5$ left in credits. Because apparently I should use the same account for private and business
Zelle blocked my phone number (verizon, not some burner number) as ineligible out of no where after using it them for a few months. They said they can't tell me why and there's nothing I can do about it. I almost threw my phone against the wall.
Like a 2$ refund I never got because they sided with the seller even thought they did not even have postal tracking as promised.
Or the bill for Amazon warehousing I get yearly because I am stuck in their registration loop as they don't like my CC. If I asked them to stop billing a unfinished account they just answer with canned responses. Going on for several years now.
Or the time they suddenly merged my accounts and erased my ~5$ left in credits. Because apparently I should use the same account for private and business