Oh yeah, our support team is worth their weight in gold. They're all real people who know an awful lot of arcana about the nuts and bolts of email, and much more friendly and helpful than if I needed to talk to our customers on a regular basis!
And in times like today, it's so nice to be able to say "hey, $person_working_now, could you deal with fastmailstatus.com and Twitter please?" and the engineering staff don't even have to think about it!
It's not bottom of the barrel outsourced "customer service" designed to point people to FAQ articles. It's professionals who work as professionals.
I'm sticking with Fastmail for now.